Customer Complaint Clerk: A description for the customer complaint clerk job

Clerical And Sales Jobs » Miscellaneous Clerical Jobs » Investigators Adjusters And Related Jobs » Customer Complaint Clerk

Customer Complaint Clerk: Adjustment clerk, consumer-relations-complaint clerk Investigates customer complaints about merchandise, service, billing, or credit rating: Examines records, for example bills, computer printouts, microfilm, meter readings, bills of lading, and related documents and correspondence, and converses or corresponds with customer and other company personnel, for example billing, credit, sales, service, or shipping, to obtain facts regarding customer complaint. Examines pertinent information to determine accuracy of customer complaint and to determine responsibility for errors. Notifies customer and designated personnel of findings, adjustments, and recommendations, for example exchange of merchandise, refund of money, credit of customer’s account, or adjustment of customer’s bill. May also recommend to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature. May also examine merchandise to determine accuracy of complaint. May also follow up on recommended adjustments to ensure customer satisfaction. May also key information into computer to obtain computerized records. May also trace missing merchandise and be designated Tracer Clerk (clerical jobs). May also investigate overdue and damaged shipments or shortages in shipments for common carrier and be designated Over-Short-And-Damage Clerk (clerical jobs). May also be designated according to type of complaint adjusted as Bill Adjuster (clerical jobs), Merchandise-Adjustment Clerk (retail industry), Service Investigator (power industry) (phone industry).

Job industry: clerical jobs

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