Customer Service Representative 1: A description for the customer service representative 1 job

Clerical And Sales Jobs » Information And Message Distribution Jobs » Information And Message Distribution Jobs Nec » Customer Service Representative 1

Customer Service Representative 1: Adjustment clerk, application clerk, order clerk, outside contact clerk, service representative Interviews applicants and records interview information into computer for water, gas, electric, telephone, or cable television system service: Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in service. Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders, using computer. May also solicit sale of new or additional services. May also adjust complaints concerning billing or service rendered, referring complaints of service failures, for example low voltage or low pressure, to designated departments for investigation. May also visit customers at their place of residence to investigate conditions preventing completion of service-connection orders and to obtain contract and deposit when service is being used without contract. May also discuss cable television equipment operation with customer over telephone to explain equipment usage and to troubleshoot equipment problems.

Job industry: broadcasting industry phone industry power industry waterworks

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