Customer Complaint Service Supervisor: A description for the customer complaint service supervisor job
Clerical And Sales Jobs » Miscellaneous Clerical Jobs » Investigators Adjusters And Related Jobs » Customer Complaint Service Supervisor
Customer Complaint Service Supervisor: Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, for example merchandise, service, and billing: Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to CUSTOMER-COMPLAINT CLERK (clerical jobs) 241.367-014 for action. Advises subordinates on handling difficult customer complaints, or may also handle complaint personally. Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints. May also explain to customer by telephone or letter action taken on complaint. May also follow up with customer to see that complaint was satisfactorily resolved. May also be designated according to type of problem as Supervisor, Lost and Found (air industry) (auto industry). Performs other duties as described under SUPERVISOR (clerical jobs) Master Title.
Job industry: clerical jobs
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