Utility Bill Complaints Investigator: A description for the utility bill complaints investigator job
Clerical And Sales Jobs » Miscellaneous Clerical Jobs » Investigators Adjusters And Related Jobs » Utility Bill Complaints Investigator
Utility Bill Complaints Investigator: Alternate titles: customer-service representative Investigates customers’ bill complaints for gas and electric-power service: Examines weather reports for weather conditions during billing period that might have contributed to increased use of service. Examines meter reading schedules to determine if early readings increased billing period. Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill. Orders tests to detect meter malfunctions. Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill. Prepares forms required for correction of meter reading or billing errors.
Job industry: power industry
Other job descriptions:
Utility Bill Complaints Investigator
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