Customer Service Representative Supervisor: A description for the customer service representative supervisor job
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Customer Service Representative Supervisor: Supervises and coordinates activities of CUSTOMER SERVICE REPRESENTATIVES (broadcasting industry) (phone industry) (power industry) (waterworks) 239.362-014 engaged in handling service orders and telephone complaints of customers: Monitors service calls [SERVICE OBSERVER (phone industry) 239.367-026] to observe employee’s demeanor, technical accuracy, and conformity to company policies. Recommends corrective services to adjust customer complaints. Answers questions about service. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Checks accounting ledger and order postings for errors. Performs other duties as described under SUPERVISOR (clerical jobs) Master Title.
Job industry: broadcasting industry phone industry power industry waterworks
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