Referral And Information Aide: A description for the referral and information aide job
Clerical And Sales Jobs » Information And Message Distribution Jobs » Information And Reception Clerks » Referral And Information Aide
Referral And Information Aide: Receives callers and responds to complaints in person or by telephone for government agency: Questions callers to ascertain nature of complaints against government agency, records complaint on standard form, and routes form to appropriate department or office for action. Contacts department or office to which complaint was referred to determine disposition. Contacts complainant to verify data and follow-up on results of referral. Compiles complaint records, by category, department office, and disposition. Notifies supervisor of patterns of poor provision of service. Maintains up-to-date reference materials and files.
Job industry: government industry
Other job descriptions:
Referral And Information Aide
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